Privacy Policy – Scale OS

1. Introduction

Welcome to Scale OS ("we," "our," or "us").

Scale OS is a digital marketing and lead generation agency providing advertising, marketing, and customer acquisition services to contractors and home service businesses.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, interact with our advertisements, or submit information through our online forms.

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Property address or ZIP code
• Type of service requested
• Project details and descriptions
• Preferred contact time
• Other information voluntarily provided through our forms.

We may also automatically collect technical information, including IP address, browser type, device information, website activity, and cookies.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests.
• Connect potential customers with relevant contractors and home service providers.
• Facilitate communication between prospective customers and contractors.
• Provide marketing and lead generation services.
• Improve our website and advertising campaigns.
• Measure advertising performance.
• Maintain website security and prevent fraudulent activity.
• Comply with applicable legal obligations.

4. Sharing Your Information

We may share information you submit with our contractor clients and relevant home service providers so they can contact you regarding the services you requested.

For example, if you submit a form requesting a roofing estimate, your contact information and project details may be shared with a roofing contractor so they can follow up with you.

We may also share information with third-party service providers that help us operate our business, including:

• Advertising platforms such as Meta (Facebook and Instagram).
• Website hosting and analytics providers.
• Customer relationship management (CRM) platforms.
• Communication and automation service providers.

We do not sell personal information for money. Certain advertising-related data-sharing activities may nevertheless qualify as selling or sharing under applicable privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

• Understand website traffic and visitor behavior.
• Measure advertising performance.
• Improve marketing campaigns.
• Deliver relevant advertisements.

These technologies may include Meta Pixel and other third-party analytics tools.

You can manage cookies through your browser settings. Where legally required, we will request consent before using non-essential tracking technologies.

6. Third-Party Websites and Services

Our website and advertisements may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of certain data sharing or targeted advertising.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is used and shared.

To exercise applicable privacy rights, contact us using the details below.

9. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or applicable laws.

Any updates will be published on this page with a revised Last Updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us:

Business Name: Scale OS
Email: scaleos.info@gmail.com
Website: https://scaleos.site